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GDPR Policy

As a part of the General Data Protection Regulation (GDPR) it is necessary for us to inform you of the information we keep about you and your pet, how it is used and stored and to receive permission for specific information to be stored and used.

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In the salon the following information is stored in paper format:

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  • Details you have given to us about you: your name, your address, your phone number(s) and e-mail address 

  • Details you have given to us about your dog: name, birthday, breed, coat type, gender etc.

  • Details of what we have done to your dog - blades, combs used, where we have scissored, nails trimmed, date of the visits etc.

  • Any likes or dislikes of your dog e.g. sensitive feet, like treats etc.

  • Dog's grooming temperament - good, nervous, hard, biter etc

  • Any medical problems (lumps, bumps, warts, heart murmur etc.)

Online format is protected by password. 
If you move you are welcome to take these details with you to give it to your new groomer 
Any non-returning customer information will be inactive after 1 year.

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Our website:

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You can browse and visit our website without providing your name and contact details. Like many websites, our server logs capture details of your operating system and browser software, IP address, URL, including the date and time of your visit. We use cookies to analyse how our site is used by visitors. If you do not wish cookies to be saved to your system, you may change your browser settings.
You might choose to provide your contact details if you do any of these things:

  • Sign up to a mailing list

  • Submit a query

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We may use your personal information in the following way:

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  • To respond to your enquiry

  • To keep you informed about our services and innovations, trends, how to maintain your pet`s coat and health and pet related events

  • To send appointment reminders, new appointment confirmation, cancellation, rebook reminder, pet birthday reminder via email or/and text

  • To send vouchers and promotions

  • To ask you to give us a review

  • For record keeping purpose

  • To respond to a complaint

  • To contact you in connection with your appointment, dog collection or drop off, cancellations or rescheduling 

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No information is passed onto third parties or other companies and will only ever be used by myself to contact you in regards to your dog.
Your information is not stored electronically and is kept securely in a paper filing system.

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